App to benefit 7 million electricity consumers across three Discoms (TPNODL, TPSODL, and TPWODL) in the state of Odisha~ ~App brings electricity-related information handy and offers a wide range of customer services solutions and information to customers
Berhampur/ Balasore /Sambalpur, 1st February, 2022: TPNODL, TPSODL, and TPWODL discoms - joint ventures of Tata Power and the Government of Odisha, have launched a unified mobile app named 'My Tata Power App' in Odisha today to digitally empower 7 million electricity consumers and provide easy access to electricity supply and service-related information to them. The inaugural version of the app is currently available on the Google Play store and it will soon be accessible on the Apple App Store as well.
The mobile app is launched to bring in a superior consumer service experience to citizens of Odisha, setting the benchmark for Digital Empowerment and Digital Transformation in the state. Customers will be able to get service and information right at their fingertips from the safe confines of their homes, contributing to the cause of social distancing during the pandemic. In the long run, as part of Tata Power's #DoGreen initiative, the adoption of digital services and mobile apps will assist to reduce carbon footprint.
Through the newly launched app, consumers will have access to a variety of service features, including real-time bill information and instant digital payment options. By downloading this app, consumers will never miss a chance to get a rebate of 4% for timely bill payment via digital payment modes.
The other unique feature of the app is that the customers can generate their electricity bills online by providing self-meter reading and can instantly pay the bill online.
Through this app, consumers will get information regarding multiple customer contact channels and can register complaints and service requests 24x7. This app is also linked to a consumer billing system, ensuring that customers' information is always up to date. Additional features will be added to the app in the coming days to improve the user experience.
On the app launch, Mr. Sanjay Banga, President -T&D, Tata Power said,"In the ever-evolving digital landscape, Tata Power's Odisha discoms are leaving no stone unturned in their efforts to drive digital empowerment of electricity customers. Our team is ensuring that customers stay connected and get the greatest possible experience and services via their mobile phones in real-time. We have taken multiple initiatives to improve the quality and level of service in every element of our operations, and the people of Odisha have been supportive of our efforts. My Tata Power App, I am certain, will help us to change the way consumers connect with their electricity providers."
The CEOs of the all three Discoms expressed confidence that the consumers would find it convenient and the maximum number of consumers will benefit by downloading this app.
As the country's largest private sector power distribution company, Tata Power today serves 12 million customers across Mumbai, New Delhi, Odisha, and Ajmer.
Google Play store link:
https://play.google.com/store/apps/details?id=com.sew.tatapower
Tata Power (NSE: TATAPOWER; BSE:500400) is one of India’s largest integrated power companies and together with its subsidiaries and jointly controlled entities, has an installed/managed capacity of 13,171 MW. The Company has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, coal & freight, logistics, and trading.
The Company had developed the country’s first Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology. With 4.3 GW of clean energy generation from solar, wind, hydro, and waste heat recovery accounting for 33% of the overall portfolio, the company is a leader in clean energy generation.
It has successful public-private partnerships in generation, transmission & distribution in India viz: Powerlinks Transmission Ltd. with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi, Maithon Power Ltd. with Damodar Valley Corporation for a 1,050 MW Mega Power Project at Jharkhand.
Tata Power is currently serving more than 12 million consumers via its Discoms, under public-private partnership model viz Tata Power Delhi Distribution Ltd. with Government of Delhi in North Delhi, TP Northern Odisha Distribution Limited, TP Central Odisha Distribution Limited, TP Western Odisha Distribution Limited, and TP Southern Odisha Distribution Limited with Government of Odisha.
With a focus on sustainable and clean energy development, Tata Power is steering the transformation an integrated solutions providers by looking at new business growth in distributed generation through rooftop solar and microgrids, storage solutions, EV charging infrastructure, ESCO, home automation & smart meters et al.
With its 107 years track record of technology advancements, project execution excellence, world-class safety processes, customer care,and green initiatives, Tata Power is well poised for multi-fold growth and is committed to lighting up lives for generations to come. For more information visit us at: www.tatapower.com
TP Northern Odisha Distribution Limited (TPNODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power Company (51%). TPNODL serves a population of 97 Lakhs with Customer Base of 20 Lakh and a vast Distribution Area of 27,920 Sq. Km.
TPNODL's parent company Tata Power has a vast experience in electricity distribution in Mumbai, Delhi, and Ajmer, and has been a benchmark performer in Delhi for the last two decades.
At TP Northern Odisha Distribution Limited, the entire focus is on providing reliable power supply, enhanced customer services and reducing the existing AT&C losses of 25.32% in a systematic manner. All this will be achieved by upgrading the present distribution infrastructure, adopting new technologies and provide various digital services to our customers.